What is Integration?

Definition: Integration is the process of linking and connecting subsystems to form a holistic system. In terms of a company's software systems, it is important to connect the various systems, such as CRM, ERP, etc., and to enable
mutual data exchange.

iPaaS stands for "Integration Platform as a Service". With the help of the platform, companies can network data, applications, processes, and systems uniformly and clearly. IT and business processes can be seamlessly linked, automated, and operated without interruption.


How does iPaaS work?

iPaaS, or Integration Platform as a Service, typically works by providing a cloud-based platform that serves as a central hub for connecting different systems, applications, and data sources. Here are the basic steps involved in how iPaaS works:

Configuration: The first step is to configure the iPaaS platform with the necessary integration settings and parameters, such as the endpoints and authentication credentials for the different systems and applications that need to be integrated.

Mapping and transformation: Mapping data elements from different systems to ensure that they are compatible and can be transferred between systems. It also provides data transformation capabilities to ensure that the data is formatted correctly for the target system.

Workflow automation: Automating workflows between different systems and applications, such as triggering actions in one system based on events in another system.

API management: Managing the APIs (Application Programming Interfaces) that enable communication between systems, such as configuring and securing the APIs.

Real-time monitoring and analytics: The iPaaS platform provides real-time monitoring and analytics to identify issues and ensure integrations are running smoothly.

Deployment: Once the integrations have been configured, mapped, and tested, they can be deployed to production environments within the iPaaS platform.

Overall, iPaaS offers a flexible and scalable approach to integration that can help organizations streamline operations and improve their ability to respond to changing business needs.

Benefits of Integration

  • Improved productivity: Integrating systems and applications can reduce the need for manual data entry, and streamline workflows, increasing productivity and efficiency.
  • Better data quality: Integrating data from different sources can help ensure consistency and accuracy, as well as eliminate duplicates and errors.
  • Enhanced visibility: Integration can provide a unified view of data across multiple systems and applications, giving organizations deeper insight into their operations and performance.
  • Faster decision-making: With integrated data, organizations can make decisions faster and more confidently, as they have access to timely and accurate information.
  • Cost savings: Integration can help reduce the costs associated with manual data entry and maintenance.
  • Improved customer service: Integrating customer data and systems can help organizations provide more personalized and efficient service to their customers, leading to greater satisfaction and loyalty.

Best Practices

Here are some best practices for iPaaS that can help ensure successful implementation and adoption:

  • Clearly define integration goals and requirements: Before implementing iPaaS, clearly define the integration goals and requirements to ensure that the platform is configured and optimized to meet those needs.
  • Choose the right iPaaS solution: There are many iPaaS solutions available, choose one that is a good fit for the organization's specific needs and requirements. Factors to consider include scalability, flexibility, security, and support for the systems and applications that need to be integrated.
  • Design integrations for scalability and maintainability: When designing integrations, consider scalability and maintainability. This includes using standard data formats and protocols, avoiding hardcoded values, and designing integrations that can be easily updated and maintained over time.
  • Test thoroughly: Testing is critical to ensuring that integrations work as expected and that any issues are identified and addressed before deployment. This includes testing for compatibility, performance, and reliability.
  • Monitor integrations: Once integrations are deployed, monitor them in real-time to ensure that they are running smoothly and to identify and address any issues as they arise.
  • Provide training and support: To ensure successful adoption of iPaaS, provide training and support to end-users to help them understand how to use the platform and leverage its capabilities.


By following these best practices, organizations can maximize the benefits of iPaaS and ensure that their integrations are secure, scalable, and maintainable over time.

Used terms


An API is a set of defined rules that allows different applications to communicate with each other. It acts as an intermediate layer that processes data exchange between systems. It also allows companies to open their application data and functions to internal departments, external third-party providers, and business partners.

Embedded Integration

refers to the seamless incorporation of external functionality or systems into a host environment, typically within a software or hardware context. It involves integrating and embedding third-party components, services, or APIs into an existing platform or application to enhance its capabilities, expand functionality, or facilitate interoperability with other systems.

Embedded iPaaS

Embedded iPaaS refers to the integration of iPaaS functionality within a larger software application or system. It enables organizations to leverage the benefits of iPaaS, such as data mapping and API connectivity, within their existing software systems. This can help to streamline operations, reduce complexity, and improve data integration and automation capabilities.

End-User Tools

End-User tools are software applications or interfaces that are designed to be used by non-technical users to perform specific tasks or functions. These tools are typically user-friendly and require minimal technical knowledge or training to use. Examples of end-user tools include spreadsheet software, word processors, and graphic design applications.

Glossary of Integration Terms


Connectors are software components that allow different systems, applications, or data sources to communicate and exchange information with each other. They typically provide a set of pre-built interfaces, protocols, and tools that can be used to connect to a specific system or application and facilitate data exchange.

Data mapping

Data mapping is the process of defining how data elements from one system or application correspond to data elements in another system or application. It involves identifying the specific fields or data elements that need to be mapped, and determining how they should be transformed and formatted to ensure compatibility between the different systems.


DevOps is a set of practices that combine software development (Dev) and IT operations (Ops) to enable organizations to deliver software applications and services more quickly and efficiently. DevOps involves creating a culture of collaboration and communication between development teams, operations teams, and other stakeholders involved in the software development lifecycle.

ETL Transformation

ETL transformation is a process that extracts data from one or more sources, transforms it into a format that is suitable for analysis or consumption, and loads it into a target system. The transformation step involves cleaning, filtering, sorting, and manipulating the data to ensure that it is accurate, consistent, and relevant to the desired use case. ETL transformation is a common technique used in data integration and analytics to ensure that data is properly prepared and formatted for analysis or use in downstream applications.


GUI stands for Graphical User Interface. It refers to a type of user interface that allows users to interact with software applications using graphical elements such as icons, menus, and windows. A GUI is designed to be user-friendly and intuitive, enabling users to perform tasks and access information using visual representations rather than text-based commands.

Electronic Service Bus

Electronic Service Bus (ESB) is a software architecture that enables the integration of disparate software systems and applications by facilitating communication and data exchange between them. ESBs typically provide a set of standardized interfaces and protocols that allow different systems to interact with each other, as well as a set of tools for managing and monitoring the flow of data between systems.


IaaS stands for Infrastructure as a Service. It is a type of cloud computing service where users can rent and manage virtualized computing resources, such as virtual machines, storage, and networking, over the internet. With IaaS, users can scale their infrastructure up or down as needed, without having to invest in and maintain physical infrastructure themselves. This allows for more flexible and cost-effective infrastructure management.


IoT stands for Internet of Things. It refers to the network of physical devices, vehicles, appliances, and other items that are embedded with sensors, software, and connectivity, allowing them to collect and exchange data over the internet.


Integration software as a service (iSaaS) is a type of cloud computing service that enables organizations to integrate their software systems and applications using a subscription-based model. With iSaaS, users can access and use integration software over the internet, without needing to invest in and maintain on-premises integration infrastructure themselves.


A sandbox is a testing environment that isolates untested or unverified code or applications from the rest of the system. It allows developers to test and experiment with code, without affecting the stability or security of the production environment.