What is robotic process automation?

Robotic process automation is…

…the further development of traditional process automation

Low-code approach for the mapping and automation of processes

 

…the simulation of a person by a robot

The software robot simulates the use of existing user interfaces

… the training of the robot by specialist users

The specialist department can automate its own processes by itself

 

… the use of artificial intelligence

Information retrieval out of unstructured data

How does RPA work?

The use of a software robot is designed to be very simple. Fundamentally, the robot is similar to a video that needs to be recorded before it can be played back. As a rule, you work with a program that gives you the opportunity to record actions.

Using an example from Excel, it works in the following way:

You want to collate addresses from multiple Excel spreadsheets and then send them by email to a colleague for distribution. You open the RPA program and begin the recording. Now you open all the necessary Excel spreadsheets, mark the fields to be copied and merge the spreadsheets together. Then you open a new email in your email program and send the spreadsheets to the appropriate person. At this point you stop the recording of the software robot.

As this operation has been recorded it can now be played back. On playback the robot will open all the Excel spreadsheets, copy the address fields, merge them and send them by email to the designated person for distribution.

How is RPA used?


Multi-Channel-Communication

Automation of complex processes

Robotic process automation is also able to automate extremely complex processes such as support processes with a multi-channel communication strategy. Customers can make contact via e-mail, telephone, chat, fax or messenger. In each case, the bot is the first point of contact. It accepts the request, categorizes the process, requests missing data and assigns the support ticket to a specific contact person.

Automation of Legacy Systems

Modern digitalization projects

In some sectors (for example the steel industry, insurance etc.), legacy systems exist that are still important (for example IBM, Cobold or mainframe applications). As a rule these are monolithic applications that no one will adapt any more. Due to the non-invasive integration of such systems robotic process automation offers the ideal solution for the automation of outdated systems.

Period-end closing in SAP

Automation of routine tasks

Robotic process automation can be used in SAP, for example, to completely automate recurring routine tasks such as “quarterly financial statements” or “period-end closing”.

How can we help you?

RPA with Scheer PAS